Housing benefits - report a change in circumstances
If your circumstances have changed then you must inform the Housing Benefit Team.
You need to tell us about
You change your address
Your income, or the income of anyone who lives with you, goes up or down, or you move from one type of benefit to another (for example, Incapacity Benefit to Employment and Support Allowance)
You are a working age customer and your savings go over £5500 or reduce to below £5,500
You are a pension age customer and your savings go over £9500 or reduce to below £9,500 and you are not in receipt of Pension Credit.
If you receive Pension Credit and your savings increase to over £16,000
You, or anyone you live with, stop getting Income Support or Income-Based Jobseeker's Allowance (including if you become sick and start submitting medical evidence)
You, or anyone you live with, starts getting Income Support or Income-Based Jobseeker's Allowance
You, or anyone you live with, starts getting Income-related Employment and Support Allowance, or Employment and Support Allowance Contributory Based
You, or anyone you live with, starts work or changes jobs
Anyone joins or leaves your household (for example, the birth of a baby)
You, or anyone you live with, starts or leaves full-time education
The terms of your tenancy or the rent you pay to a private landlord changes
You, or anyone you live with starts getting a private pension
You, or anyone you live with, goes into hospital
You do not need to tell us about
Changes in the amount of Income Support, Income-based Job Seeker’s Allowance, Pension Credit, Employment and Support Allowance (Income Related) or Universal Credit
Your April increase in state benefits
Your April rent Increase if you rent from Trent and Dove Housing
If you do not tell us about changes immediately, we will not be able to backdate the change if it leads to an increase in your Housing Benefit. This means that you will lose out on benefit to which you would otherwise be entitled.
If you are not sure whether what has happened counts as a change, tell us about it anyway.
We must recalculate your benefit from the date the change occurred if the change leads to a reduction in your entitlement. This means that you could be asked to pay back any benefit which you were not entitled to.
Sometimes the Housing Benefit department may need more information to assess your change in circumstance. If so we will contact you by telephone or letter.
Report a change in circumstance
Write to us at Benefits Team, ESBC, PO Box 8045, Burton upon Trent, Staffordshire, DE14 9JG
If your circumstances have changed then you must inform the Housing Benefit Team.
You need to tell us about
You do not need to tell us about
If you do not tell us about changes immediately, we will not be able to backdate the change if it leads to an increase in your Housing Benefit. This means that you will lose out on benefit to which you would otherwise be entitled.
If you are not sure whether what has happened counts as a change, tell us about it anyway.
We must recalculate your benefit from the date the change occurred if the change leads to a reduction in your entitlement. This means that you could be asked to pay back any benefit which you were not entitled to.
Sometimes the Housing Benefit department may need more information to assess your change in circumstance. If so we will contact you by telephone or letter.
Report a change in circumstance